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FAQs

Frequently Asked Questions

The merchant says they will have to charge sales tax even though I told them Boise State is tax-exempt.

Boise State  P-Cards are imprinted with the following notation on the top of the card: State of Idaho Tax Exempt (Sales Tax Exemption number is 000012415-S)

Charges to P-Card are directly billed to Boise State and therefore paid by a state agency and exempt from Idaho sales and use tax. It is the cardholder’s responsibility to request sales tax exemption at point of sale, and to provide the vendor with the ST-101 form (Sales Tax Exemption form) if required. Contact the University P-Card Administrator if the form is required by a vendor.

We’d like to buy a gift for an employee who’s leaving our department, Can we use P-Card?

Yes. Please review the information at How Do I? page for information about procuring and paying for gifts, awards and incentives.

The merchant says the bank declined my P-Card? What do I do?

Check your P-Card account in Works.

  • Log into Works.
  • Hover over last four digits of card number.
  • Select “View Auth Log.”
  • A window will open showing the most recent transactions and decline reason.

Depending on the decline reason, corrective actions can be implemented.

  1. DECLINED BY SCORE 1 – Contact Bank of America Fraud Specialists at 1-866-500-8262.
  2. FRAUD AUTHORIZATION STRATEGY 1 – Contact the Merchant and verify the P-Card Expiration Date and Address are correct. Run the payment again.
  3. Individual MCCG Is Excluded – Merchant Category Code (MCC).
  4. Individual MCCG Standard Limit Is Exceeded.
  5. Not Enough Available Money.
  6. Account Standard Limit Is Exceeded.
  7. Invalid CVV2 or CVC2.
  8. Bad PIN.

For decline reasons 3-6, remedy by submitting a P-Card Request. Note: Your department must approve/authorize one-time override or limit increase.

For invalid CVV or Bad Pin, contact merchant and correct.

I have a charge on my P-Card Statement that I don’t believe I authorized. What should I do?

If you have a charge on your P-Card statement you didn’t authorize contact University P-card Administrator.

If a merchant will not credit a charge or charges the wrong amount, the cardholder needs to contact the merchant directly for resolution. If the cardholder is unable to resolve the issue contact the University P-Card Administrator for assistance.

I don’t have a receipt for a charge I authorized on my P-Card. What do I do?

The cardholder must contact the merchant and ask for a duplicate receipt to be emailed directly to the cardholder/cardholder’s department. In the rare case where this is not possible, the cardholder must document what was purchased including – the business purpose, amount of transaction – and sign a statement that the receipt is unobtainable due to whatever reason supplied by the merchant. Attach any packing material supplied with the purchase (e.g. packing list, printable internet page detailing purchasing) as well. Note: Cardholders who are missing receipts may have their P-Card temporarily or permanently terminated, as this would be considered a violation of P-Card Policy.

What shouldn’t I use my P-Card to purchase?

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