Program Learning Outcomes
- Characterize the nature of conflict and its impact on interpersonal and workplace relationships, team dynamics, organizations, and the community.
- Apply the skills necessary to communicate with increased confidence in dynamic and challenging conflict situations, utilizing conflict management, negotiation, mediation, conflict coaching, and facilitation techniques.
- Integrate and apply a broad range of interdisciplinary theoretical concepts, techniques, processes and methodologies in analyzing, managing, and resolving conflicts relevant leadership and workplace challenges.
- Demonstrate the value of empathy and diversity in creating strong relationships and teams, building trusts, and managing and resolving conflict.
- Evaluate the environmental, situational and cultural lenses associated with managing and resolving conflicts in the workplace and the community.
- Reflect and cultivate self-awareness and self-management strategies for managing your personal challenges in high conflict situations.