Telephone Services (Policy 8090)

University Policy 8090

Download a Printable Version of Policy 8090

Effective Date

July 1995

Last Revision Date

October 16, 2024

Responsible Party

Office of Information Technology, (208) 426-4357

Scope and Audience

This policy applies to departments and end-users of University telephone services.

Additional Authority

Communications Act of 1934 (amended)
The Electronic Communications Privacy Act
Kari’s Law
RAY BAUMS’s Act
10 Digit Long Code (10DLC) Rules

1. Policy Purpose

To outline the Office of Information Technology (OIT), department, and end-user responsibilities related to University telephone services.

2. Policy Statement

Boise State University provides Telephone Services based on cost-effective practices that comply with government rules and regulations. This policy guides decisions to ensure quality service to the University community in a cost-effective manner while setting expectations that Telephone Services are intended to be used for conducting official University business.

3. Office of Information Technology Responsibilities

a. Manage telephone services and other telecommunications resources

b. Negotiate telephone services contracts on behalf of the University

c. Maintain compliance with all applicable laws and policies

d. Centrally manage and administer all equipment and services under the direction of the Vice President for Finance and Operations

e. Maintain procurement, pricing, and end-user guides at OIT Telephone Services

f. Provide monthly departmental bills for telephone services. Monthly charges for telephone devices in use by a department will include long-distance and international calls incurred by the department

g. Extend the telephone infrastructure

h. Administer the telephone numbering plan

i. Administer the 10DLC Rules compliance

4. Department and End-User Responsibilities

a. Personal use of Telephone Services that do not incur additional charges may be permitted in moderation subject to departmental guidelines, restrictions, and supervisor approval.

b. Department guidelines must reflect that an employee’s first responsibility is to their work assignments, and personal use of Telephone Services may result in additional costs to the University.

c. When changing work locations on campus or remotely, employees using a Zoom softphone are responsible for verifying their phone location information for E911 accuracy and updating the E911 location information when prompted in Zoom. Employees using a physical phone should contact the Help Desk to verify location information when changing work locations on campus.

5. Policy Non-Compliance

a. Suspected violations of this policy should be reported to the appropriate supervisor, department head, dean, vice president, or to OIT.

b. Reported violations will be evaluated on a case-by-case basis and may result in:

Referral to Human Resources and Workforce Strategy for employee violations, which may result in discipline, up to and including dismissal
Civil and/or criminal liability

Kari’s Law and RAY BAUM’s Act Information

OIT Telephone Services

Campaign Registry

10 Digit Long Codes

University Policy 8070 (Mobile Communication Devices)