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Nonverbal Communication

Learn to identify and utilize nonverbal communication in specific ways that will help resolve conflicts more effectively.

Conflict is unavoidable and a solid understanding of nonverbal communication is a key advantage that produces more effective results with others during crucial conversations and challenging times.

This workshop explores the communication process from the perspective of how information is conveyed using micro-expressions and other nonverbal communication with particular emphasis on conflict. Statistically, only a meager 7% of communication is related to the specific words spoken. We will explore nonverbal communication in bite size pieces so participants end the day having learned specific techniques to interpret and utilize the remaining 93% and positively work with that knowledge.

Objectives and Outcomes

SO YOU WILL BE ABLE TO:

  • Improve communication effectiveness
  • Better understand what others are expressing beyond their words during conflict
  • Improve your usage of nonverbal communication to de-escalate conflict
  • Understand how our brains process verbal vs. non-verbal communication
  • Identify nonverbal cues and know how to respond to them
  • Connect more deeply with others during difficult times

YOU WILL LEARN:

  • Micro-expressions and facial expressions
  • Basic brain functions and how they relate to non-verbal communication
  • Eye contact, kinesics, posture, para-language and physiological aspects of communication
  • How to utilize nonverbal communication to minimize conflict and stress
  • Compassionate communication

About the Workshop

Enroll in Nonverbal Communication

Dates & Times

Tuesday, April 29, 2025, 9 a.m.-4 p.m.

Fees

$299 per person

Location

Boise State Ron and Linda Yanke Research Park, room 510. 220 E Parkcenter Blvd., Boise, ID 83706

Benefits of Attending Nonverbal Communication

You will discover ways to improve all your communication techniques through a better understanding of how to leverage the knowledge of nonverbal communication. In addition, you will learn to identify and read situations so you can more effectively resolve conflict and prevent its occurrence.

Who Should Attend

Supervisors, team leaders, team members, or anyone with the desire to improve their ability to communicate and resolve conflict.

Presenter

Carol Barkes, CPM is a certified professional mediator, neuro peak performance specialist and best-selling author. She serves as the mediation services coordinator for the Idaho Fourth District Court, is a lecturer at Boise State teaching the first neuroscience courses taught at the university, and runs a busy private practice both mediating and consulting. She has spoken at the United Nations and has been seen on Fox, NBC, ABC, CBS and has been featured in the Wall Street Journal and USA Today.

Carol graduated summa cum laude from Jones International University with both a BBA in global leadership and influence and an MBA in negotiation and conflict management. She is currently pursuing her Ph.D. through Grand Canyon University. Each week, Carol mediates and helps negotiate numerous cases making her one of the most active mediators within Idaho. Her ability to convey information in a straightforward, approachable, and easily understandable manner makes her presentations relevant and engaging.