Neuroscience of Conflict Management

Learn the latest brain science to help resolve conflict faster and prevent its frequency. Conflict is unavoidable and neuroscience helps us leverage our brain power so we can best communicate during crucial conversations and times of stress.

This course explores the communication process from the perspective of how one’s brain manages information and reacts to stress with particular emphasis on conflict. Brain functions will be explored in bite size pieces that will teach participants what occurs unconsciously and automatically during conflict and how to positively work with that knowledge.

YOU WILL LEARN:

Micro-expressions and non-verbal communication
Basic brain functions
Neuroscience techniques that improve conflict management and communication
How to begin crucial conversations and set the stage for success
Compassionate communication

Enroll in Neuroscience of Conflict Management

SO YOU WILL BE ABLE TO:

Improve communication effectiveness
Remain more in control of your brain and emotions during conflict
Improve an individual’s capacity to hear what is being said during conflict
Understand what occurs in the brain during conflict
De-escalate high emotions
Connect more deeply with others during difficult times

Dates & Times

Friday, April 18, 2025, 9 a.m.-4 p.m.

Fees

$299 per person

Location

Boise State University, Ron and Linda Yanke Family Research Park, Room 312, 220 E. Parkcenter Blvd., Boise, ID 83706

Benefits of Attending Rethinking Difficult Conversations

You will discover ways to harness the power of your brain to improve all your communication techniques. In addition, you will learn to identify brain behavior and read situations so you can more effectively resolve conflict and prevent its occurrence.

Who Should Attend

Supervisors, team leaders, team members or anyone with the desire to improve their ability to communicate and resolve conflict.

Presenter

Carol Barkes, CPM is a certified professional mediator, neuro peak performance specialist and best-selling author. She serves as the mediation services coordinator for the Idaho Fourth District Court, is a lecturer at Boise State teaching the first neuroscience courses taught at the university and runs a busy private practice both mediating and consulting. She has spoken at the United Nations and has been seen on Fox, NBC, ABC, CBS and has been featured in the Wall Street Journal and USA Today.

Carol graduated summa cum laude from Jones International University with both a BBA in global leadership and influence and an MBA in negotiation and conflict management. She is currently pursuing her Ph.D. through Grand Canyon University. Each week, Carol mediates and helps negotiate numerous cases making her one of the most active mediators within Idaho. Her ability to convey information in a straightforward, approachable and easily understandable manner makes her presentations relevant and engaging.