Skip to main content

Introduction to Improving Organizational Processes

Transform Your Organization’s Performance Through Strategic Process Improvement

Using discussions, templates and hands-on activities including a role-play case study, you will learn how to plan and facilitate online process improvement workshops. Our experienced facilitator-trainers will guide you through a systematic approach you can apply to your organization’s challenges.

Efficient, cost-effective processes are the backbone of organizational success. This hands-on workshop empowers professionals with proven methodologies to identify, analyze, and enhance key business processes that directly impact your bottom line. Our process improvement approach is especially effective for small to mid-sized business, nonprofit, government and educational organizations who need practical, scalable methods to map and streamline their workflows.

YOU WILL LEARN:

  • Identify high-impact processes that offer the greatest potential for improvement
  • Build and lead effective cross-functional process improvement teams
  • Design and facilitate productive online workshops using available collaboration tools
  • Create an understandable map of a business process
  • Apply proven frameworks to analyze and streamline business processes
  • Drive organizational buy-in for process improvement initiatives
  • Measure and communicate the impact of your improvement efforts

SO YOU WILL BE ABLE USE PRACTICAL APPLICATIONS:

This workshop provides:

  • An online Process Improvement Handbook and class slides containing links to examples, templates, tips, and other resources
  • Hands-on experience with virtual facilitation tools
  • Tips for facilitating process improvement discussions
  • Step-by-step agendas and templates to plan and conduct improvement workshops
  • Techniques for presenting improvement results to leadership

Enroll in Introduction to Improving Organizational Processes

Dates and Times

Thursday, February 6, 2025, 9 a.m. – 4 p.m.

Location

Live via Zoom.
A Zoom link will be sent one week prior to the class, plus instructions to access the online
whiteboard tool. All participants are requested to use a laptop or desktop computer (please no
smartphones or tablets) for the class, given the visual nature of the material.

Fees

$299 per person

Benefits of Attending

This course provides an overview of how to lead, or participate in, process improvement efforts for your organization. Participants will receive:

  • A guide to lay out your online Whiteboard to facilitate process improvement online.
  • Sample templates for meeting agendas and workshop reports
  • An online Process Improvement Handbook containing links to examples, templates, and other resources.

Who Should Attend

This course is appropriate for:

  • Managers who recommend or lead process improvement efforts in their organization
  • Employees/volunteers who may participate in improving these efforts
  • Trainers/facilitators seeking to incorporate these techniques into their toolbox
  • Process Improvement Specialists
  • Project Managers
  • Operations Managers
  • Process Analysts
  • Business Analysts
  • Team Leaders
  • Anyone responsible for improving organizational efficiency

Presenters

Rob Anson

Dr. Anson is Emeritus Professor of Information Systems at Boise State University, and currently owner of Hot Rocks Consulting. He has over 30 years of consulting experience facilitating meetings and Business Process Re-Engineering workshops, implementing enterprise systems, and certifying electronic voting systems for the state of Idaho. Rob taught for 30 years in the areas of business intelligence, systems analysis and design, project management, and database management. He also taught courses for the Executive MBA program in Strategic Information Systems and Design Thinking. Currently, Rob has a product called PeerAssessment.com used in a number of universities to support student team peer assessment and team skills development.

Steve Villachica

Dr. Villachica has consulted and worked in business, government, higher education, and non-profit settings for more than 25 years. He joined the faculty of the Department of Organizational Performance and Workplace Learning (OPWL) in the College of Engineering at Boise State University in 2007. Prior to joining Boise State, Steve collaborated with colleagues and clients at DLS Group, Inc., to create large-scale performance support systems, e-learning, instructor-led training, job aids, and a host of award-winning performance improvement solutions for pharmaceutical companies, law enforcement agencies, securities companies and regulators, the intelligence community and others. At Boise State, Steve teaches courses in instructional design, needs assessment and workplace performance improvement. Dr. Villachica’s research interests focus on identifying and leveraging exemplary performance throughout organizations. His current research efforts investigate aspects of student readiness for the workplace. Steve is currently working with Drs. Giacumo and Stepich to co-author an Instructional Design textbook. Since retiring in May 2022, Steve focuses working with OPWL graduates and students in the Process Management Lab (PML).