Previous Researchers’ Work

• Chyung, S. Y., Conley, Q., Gibson, E.*, & McWatters, G.* (2015, October 12). What do novice e-learning developers think about rapid e-learning development programs? The eLearning Guild’s Learning Solutions Magazine.

Contributed to the WORC project – Evidence for Behavior Engineering Model

Andrea Kelley has been working in the field of Adult Learning and Workplace Performance Improvement for 20 years, mainly in the finance and call center industries. She currently works for a global finance company as a Senior Instructional Designer, where she helps support the learning needs of thousands of individuals across the world in their workplace learning journey from hire through retire. She is also working on her MS in Organizational Performance and Workplace Learning from Boise State University.

• Chyung, S. Y., Wisniewski, A.*, Inderbitzen, B.*, & Campbell, D.* (2013). An improvement- and accountability-oriented program evaluation: An evaluation of the Adventure Scouts Program. Performance Improvement Quarterly, 26(3), 87-115. doi:10.1002/piq.21155
• Wisniewski, A.*, Campbell, D.*, & Inderbitzen, B.* (2012, May). A summative evaluation of the Adventure Scouts Program. PerformanceXpress Newsletter, May, ’12 issue.

Annette Wisniewski is a Certified Performance Technologist. She is currently a learning strategist for Judge Learning Solutions. She has taught instructional design as an adjunct faculty member at Boise State University.

• Contributed to the WORC project – Evidence for Behavior Engineering Model
• Chyung, S. Y., & Virgilio, S.* (2013). Article update: Watching both sides of the e-learning satisfaction seesaw. Performance Improvement Quarterly, 26(2), 135-140. [inserted at the end of Chyung, S. Y., & Vachon, M.* (2013). An investigation of the profiles of satisfying and dissatisfying factors in e-learning. Performance Improvement Quarterly, 26(2), 117-140.  doi:10.1002/piq.21147]

Susan Virgilio is a freelance writer and consultant in educational assessment and e-learning. Her primary interest is the role of formative assessment in self-paced learning. She holds an MS in Organizational Performance and Workplace Learning and a Graduate Certificate in Workplace Performance Improvement from Boise State University.

• Contributed to the WORC project – Evidence for Behavior Engineering Model
• Kennedy, P. E.*, Chyung, S. Y., Winiecki, D. J., & Brinkerhoff, R. O. (2014). Training professionals’ usage and understanding of Kirkpatrick’s level 3 and level 4 evaluations. International Journal of Training and Development, 18(1), 1-21. doi:10.1111/ijtd.12023 [based on her thesis]
• Kennedy, P. E.*, & Chyung, S. Y. (2013, October). Barriers to behavior-based and outcome-based evaluations of workplace training. Presented at the 27th Annual Conference of the American Evaluation Association, Washington D.C. [based on her thesis]
• Kennedy, P. E. (2012). Training professionals’ usage and understanding of Kirkpatric’s level 3 and level 4 evaluations. (Unpublished master’s thesis). Boise State University, Boise Idaho. [Thesis advisor: Dr. Chyung]

After publishing her OPWL thesis in a peer-reviewed publication, Perri joined Boeing where she conducts performance and training needs assessments. She is pursuing a Ph.D. in business management at Capella University; her dissertation topic explores the role of attitude and peer norms on the research-practice gap in human resource management.

• Contributed to the WORC project
• Herrick, J.* & Nielsen, R.* (2011, September). Evaluating a program that helps professors teach. PerformanceXpress Newsletter, September issue. [based on their evaluation course project]

• Contributed to the WORC project
• Rist, S.* & Allen, D.* (2011, July). Evaluating a university residential living-learning community. PerformanceXpress Newsletter, July issue. [based on their evaluation course project]

• Chyung, S. Y., Winiecki, D., & Downing, J.* (2010). Training and performance improvement professionals’ perspectives on ethical challenges during evaluation. Performance Improvement Quarterly, 23(1), 7-29. doi:10.1002/piq.20073
• Chyung, S. Y., Wetterling, J.*, Downing, J.*, & Diaz, C.* (2009, April). The joy of survey design, data collection and analysis! Presented at the 47th International Society for Performance Improvement Conference, Orlando, FL.

Jessica is a Creative Manager at College of Western Idaho with over 12 years’ experience in marketing and design for higher education. She currently manages digital ad creative as well as integrated marketing solutions including brand management, positioning, and messaging strategy. Jessica holds an MS in Organizational Performance and Workplace Learning and a Graduate Certificate in Human Performance Technology from Boise State University.

• Chyung, S. Y., & Trenas, A.* (2009, August 24). Content analysis: Key to excellence in your blended learning. The eLearning Guild’s Learning Solutions e-Magazine.

Armi is the founder and Principal of Learning and Performance Partners. She works with client organizations in Asia in developing and executing their learning strategies. These have included formal and non-formal learning, and the governance framework of their learning structure. Her clients include companies from the private and public sectors.

• Duman, B.*, Chyung, S. Y., Villachica, S., & Winiecki, D. (2011). Root causes of errant ordered radiology exams: Performance Improvement Journal, 50(1), 17-24. doi:10.1002/pfi.20192 [based on his thesis]
• Duman, B.* (2009). Root causes of errant ordered radiology exams. (Unpublished master’s thesis). Boise State University, Boise Idaho. [Thesis advisor: Dr. Chyung]

• Taylor, K.*, & Chyung, S. Y. (2008). Would you adopt “Second Life” as a training and development tool? Performance Improvement, 47(8), 17-26. doi:10.1002/pfi.20019
• Taylor, K. C.*, & Chyung, S. Y. (2008, April). The Implications of 3D virtual environments on employee training and development. Presented at Rocky Mountain Psychological Association conference, Boise, ID.
• Taylor, K. C.*, & Chyung, S. Y. (2008, April). Research exchange: The perceptions of training and development professionals concerning the use of Second Life for training and development. Presented at the 46th International Society for Performance Improvement Conference, New York, NY.

Kevin Taylor holds a BS in Psychology and an MS in Organizational Performance & Workplace Learning. He is a proud Boise State alumni and recommends his alma mater to anyone looking to make a difference in the workplace. Kevin has served multiple prestigious clients including the U.S. Coast Guard, Temple University, American Friends Service Committee, and Siemens. He current resides in Philadelphia working as an independent consultant through Argyle Analytics. Kevin offers performance improvement and training consulting services with special emphasis on non-profits and for-profit organizations with fewer than 500 employees.

• Berg, S. A.*, Chyung, S. Y., Marker, A., & Winiecki, D. (2010). How should organizational leaders use employee engagement survey data? Performance Improvement Journal, 49(4), 17-26. doi:10.1002/pfi.20140 [based on her thesis]
• Chyung, S. Y., Moll, A., & Berg, S. A.* (2010). The role of intrinsic goal orientation, self-efficacy, and e-learning practice in engineering education. The Journal of Effective Teaching, 10(1), 22-37.
• Chyung, S. Y., & Berg, S. A.* (2009). Linking practice and theory. In Watkins, R., & Leigh, D. (Eds.), The handbook of improving performance in the workplace (Vol. 2: The handbook of selecting and implementing performance interventions, pp.27-50). Jossey-Bass, Wiley. doi:10.1002/9780470592663 [The Handbook of Improved Performance in the Workplace (Vol. 2) received a 2011 ISPI Award of Excellence]
• Berg, S. A. (2008). Analyzing leaders’ perceptions to enhance the use of an employee engagement survey (Unpublished master’s thesis). Boise State University, Boise Idaho. [Thesis advisor: Dr. Chyung]
• Berg, S. A.*, & Chyung, S. Y. (2008). Factors that influence informal learning in the workplace. The Journal of Workplace Learning, 20(4), 229-244. doi:10.1108/13665620810871097 [Received an Outstanding Paper Award at the Literati Network Awards for Excellence 2009]
• Berg, S. A.*, & Chyung, S. Y. (2008).  Tales from the field:  Informal learning as a training transfer strategy. PerformanceXpress Newsletter, July ‘08 Issue.
• Berg, S. A.*, & Chyung, S. Y. (2008, April). Informal learning at work: How to assess and maximize engagement. Presented at the 46th International Society for Performance Improvement Conference, New York, NY.
• Berg, S. A.*, & Chyung, S. Y. (2008, April). Research exchange: Factors that influence informal learning in the workplace. Presented at the 46th International Society for Performance Improvement Conference, New York.
• Berg, S. A. *, & Chyung, S. Y. (2007). When Blackboard met Articulate: How SCORM made it happen. In C. Montgomerie & J. Seale (Eds.), Proceedings of World Conference on Educational Multimedia, Hypermedia and Telecommunications 2007 (pp. 3122-3127). Chesapeake, VA: AACE.

Shelley currently leads instructional strategy for global training projects at Citi. Her experience spans web-based training, online social learning, instructor-led training, change management, and various blended and experimental approaches. She has designed training for functions such as financial services, sales, call centers, and engineering education.

• Stepich, D., Chyung, S. Y., & Smith-Hobbs, A.* (2009). Research on cultural factors in global e-learning. In P. L. Rogers, et al. (Eds.), The encyclopedia of distance learning (2nd ed.) (Vol. 3, pp. 1758-1765). Hershey, PA: IDEA Group. (ISBN-13#: 978-1-60566-198-8)
• Smith-Hobbs, A.*, Chyung, S. Y., & Stepich, D. (2005, May). Multicultural considerations in e-learning from an American perspective. Presented at the 1st Inter-Institutional Symposium at Hanyang University in Seoul, South Korea.
• Chyung, S. Y., & Smith-Hobbs, A.* (2004). Using a homegrown courseroom system with off-line, multimedia capabilities designed with Lotus Notes. In G. Richards (Ed.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2004 (pp. 2574-2578). Chesapeake, VA: AACE.
• Chyung, S. Y., & Smith-Hobbs, A.* (2004, November). Using a homegrown courseroom system with off-line, multimedia capabilities designed with Lotus Notes. Presented at the E-Learn ’04 Conference, Washington, DC.
• Chyung, S. Y., & Smith-Hobbs, A.* (2004, November). A cost-effective online course delivery system developed with Lotus Domino Designer. Presented at the E-Learn ’04 Conference, Washington, DC.

Allie Smith-Hobbs graduated with her Master of Science in Organizational Performance and Workplace Learning (formerly, Instructional and Performance Technology) and has worked with adult learners seeking ongoing professional training to further their academic and scientific careers. She has recently focused on helping small businesses reach their ideal audience through targeted social media.

• Chyung, S. Y., & Vachon, M.* (2005). An investigation of the profiles of satisfying and dissatisfying factors in e-learning. Performance Improvement Quarterly, 18(2), 97-113. doi:10.1111/j.1937-8327.2005.tb00335.x
• Chyung, S. Y., & Vachon, M.* (2004, April). A systematic method of diagnosing and treating symptoms of e learner attitudes. Paper presented at the 42nd International Society for Performance Improvement Conference, Tampa, FL.

• Chyung, S. Y., & Aston, G.* (2003). The use of web-based back-end database systems to improve administrative support of e-learning programs. In G. Richards (Ed.), Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2003 (pp. 2093-2096). Chesapeake, VA: AACE.
• Chyung, S. Y., & Aston, G.* (2003, November). The use of web-based back-end database systems to improve administrative support of e-learning programs. Paper presented at the E-Learn ‘03 Conference, Phoenix, AZ.