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Videos

Process Management Lab Videos

Who We Are & What We Do

Who We Are & What We Do [2m 47s] This video will introduce you to the Process Management Lab or (PML) — who we are, what we do, and what drives us.  (Design by O. Ndebbio; Production by A. Bolick & J. Weiss; Guidance by Dr. R. da Silva.)

How Do We Do It

How Do We Do It [2m 27s] This video will introduce you to our basic workshop method, taking you step by step through our process improvement process.  (Produced by O. Ndebbio)

About Improving Processes

About Improving Processes [1m 51s] This short video includes three perspectives on Process Improvement from Fran Caprai, Steve Villachica, and Rob Anson of the PML.

  • Why is it important to improve processes?
  • What are the benefits of process improvement?
  • What do people need to know about?

(Produced by A. Bolstad, this video is an excerpt from the Office of Continuous Improvement at Boise State University. It was presented during the 2023 Process Improvement Celebration.)

Picking Processes to Improve

Picking Processes to Improve [3m 09s] Your organization has dozens of “business processes”, many of which are critical to running your organization successfully.  But where should you start improving those processes?  This video walks you though how to select the work processes that can most benefit from a Process Improvement effort in your non-profit, or small/mid-sized organization.

(Produced by Boise State University OPWL students working under the direction of Dr. Raphael de Silva.)

Using Mural for PML Process Improvement Workshops

Using Mural for PML Process Improvement Workshops [3m 09s] Soon you will be meeting online with your colleagues to improve a key workflow process for your organization.  You will be using two tools, Zoom and Mural, during the online meeting.  Watch this brief video to learn to use Mural for contributing ideas to your team.

(Produced by Boise State University OPWL students working under the direction of Dr. Raphael de Silva.)

Process Mapping – The Best Way to Improve Processes

Process Mapping – The Best Way to Improve Processes [4m 12s] A useful visual intro to 4 basic types of process maps. (By Mark Anderson at LeanVlog.  Mark is a a 20+ year Lean Expert.)

Process Mapping Tutorial

Process Mapping Tutorial [32m 39s]  This tutorial takes you further in depth examining how to draw and analyze process maps, plus best practices for doing so.  (By Mark Zabel at Straight Line Performance Solutions.  Mark is a Master Black Belt in Six Sigma.)