Service Model
Process Management Lab
- Mission: Provide affordable process planning, redesign, and implementation services to the non-profit community while developing process facilitation and consulting skills in the next generation of professionals.
- Vision: An environment in which nonprofits have the infrastructure they need to efficiently meet their missions.
Business Model
The Process Management Lab (PML) seeks projects that will bring value to all our stakeholders: nonprofit organizations, students, alumni, OPWL, Boise State University, and the community.
PML provides accessible university expertise and services to the nonprofit community. To this end, OPWL faculty and emeriti donate their pro bono consulting time and expertise. Hot Rocks Consulting (HRC) engages current students and former graduates in our work. We seek to provide an authentic, low-risk learning environment where students and graduates can work with experts to gain real-world experience–crafting proposals, estimating work, tracking time, facilitating client groups, and creating project deliverables.
Internal Goals
In filling its tech transfer role and meeting the needs of our nonprofit partners, PML seeks to meet these internal goals:
Recruit and grow students and alumni
We provide a safe environment for growing new skills and completing stretch assignments with the support participants need to deliver success stories.
Provide an authentic workplace environment
PML employs process management, project management, and performance improvement tools and techniques. We provide consulting expertise for real clients working to address real issues.
Freely disseminate process reengineering deliverables
It’s hard for students, graduates, and scholars to get access to process improvement artifacts. With good reason, many organizations view them as confidential and proprietary. With client approval, the PML will make copies of project deliverables available for students, graduates, scholars, and the public to view. Completed projects will become the basis of shared publications and presentations in professional journals, trade publications, and news releases.
Create a network of “associates” involved in process change
PML will engage experienced practitioners to provide services, drawn from the nonprofit, academic, industry, government, education sectors. We will pool our passion, expertise, and efforts to grow our shared capabilities and achievements.