Contact us
- Phone: (208) 426-4357
- Email: helpdesk@boisestate.edu
Help Desk summer hours
- Monday through Friday, 7 a.m. – 5 p.m.
- Saturday and Sunday, 10 a.m. – 5 p.m.
Holiday closure: The Help Desk is closed Thursday, July 2 through Monday, July 6 in observance of the extended Independence Day holiday.
Password resets
Learn more about resetting your password
If you have difficulty changing your password, please contact the Help Desk by phone at (208) 426-4357.
Passwords can only be changed over the phone or in person; for security reasons, we cannot honor password reset requests through e-mail or ServiceNow. Our staff will ask you to confirm your identity before your password is changed.
ProctorU Record+ support
If the Help Desk is unavailable to provide support for issues with ProctorU Record+, please use the Live Chat feature within your ProctorU account.
Escalated Record+ support
If an issue cannot be resolved through the Help Desk or ProctorU Live Chat, contact ProctorU support online, call (855) 772-8678, or submit a request to ProctorU Support.