Contact us
- Phone: (208) 426-4357
- Email: helpdesk@boisestate.edu
- Self-Service: support.boisestate.edu
Help Desk winter break hours
- Monday – Friday, 7 a.m. – 5 p.m.
- Saturday and Sunday, 10 a.m. – 5 p.m.
- Closed, Dec. 24 – Jan. 1
Help Desk regular hours
- Monday through Thursday, 7 a.m. – 10 p.m.
- Friday, 7 a.m. – 6 p.m.
- Saturday and Sunday, 10 a.m. – 6 p.m.
Password resets
Learn more about resetting your password
If you have difficulty changing your password, please contact the Help Desk by phone at (208) 426-4357.
Passwords can only be changed over the phone or in person; for security reasons, we cannot honor password reset requests through e-mail or ServiceNow. Our staff will ask you to confirm your identity before your password is changed.
ProctorU Record+ support
If the Help Desk is unavailable to provide support for issues with ProctorU Record+, please use the Live Chat feature within your ProctorU account.
Escalated Record+ support
If an issue cannot be resolved through the Help Desk or ProctorU Live Chat, contact ProctorU support online, call (855) 772-8678, or submit a request to ProctorU Support.