Frequently Asked Questions About Computer Accounts

Account requests should be completed by supervisors.

You should use Help Desk Self Service to request accounts when you have a new employee starting work, or an employee who is leaving employment.

Keep in mind account requests take at least a business day to process, and may take even longer depending on the number and types of accounts requested.

You do not need to complete an account request if you have an employee whose job functions are changing, and access to network resources must be changed to accommodate new job duties; this can be accomplished by simply emailing OIT Accounts at accounts@boisestate.edu.

Please include the employee’s first and last name, Boise State username, and employee ID number on all correspondence.

You should have the user’s Boise State username, employee ID number, and specific information about the access you are requesting, which may include an equivalent user account.

Read about the process for changing a username.

After an account request is processed, the requesting supervisor or network administrator will be notified by the Help Desk, usually via email.

Once your request is processed, have your new employee set a password by clicking the ‘Reset/Create Password’ link at my.boisestate.edu.

After the password is set, have the employee log in to the computer.

Have the user contact the Help Desk or local or area administrator if there are any issues with logging in to the computer.

To ensure your request is processed in a timely manner, please make sure you have returned all required paperwork to Human Resource Services (including I-9 forms).

Your employee’s email address will be the Boise State username followed by @boisestate.edu (e.g., johndoe@boisestate.edu).

It is important for the hiring supervisor to identify an equivalent employee on the account request form. This would be another employee with the same current job responsibilities.

A network drive is simply assigning a letter, which acts as a shortcut, to a folder that resides on a network server.

When requesting access to a specific drive letter, please include the complete path mapping. To obtain this information, double-click on ‘My Computer’ and locate the Drive letter, then note the text next to the letter (e.g., “Public on Fircreek\Sys’ (X:)”).

Generic accounts can be created for University assets that need managing, such as a room, building, vehicle, laptop, shared calendars, or other physical entities.

Requests for web sites and permissions to access sites should be submitted through Help Desk Self Service, just like other account requests.

Make sure you have confirmed an appropriate URL (website name) with your department and include it in the description area of your request.

A Data Steward is an experienced PeopleSoft user who has special authority to approve user access rights. Data Stewards can usually answer navigation questions and how-to questions for other PeopleSoft users.