Number of Incidents by Priority Metric for May to October 2024
About This Metric
Incident priority is determined by assessing its impact and urgency.
Critical Priority
Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.
High Priority
Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.
May 2024
- High: 112
- Critical: 4
June 2024
- High: 99
- Critical: 1
July 2024
- High: 103
- Critical: 2
August 2024
- High: 139
- Critical: 3
September 2024
- High: 123
- Critical: 4
October 2024
- High: 126
- Critical: 1