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Number of Incidents by Priority

Number of Incidents by Priority Metric for May to October 2024

Vertical bar graph representing incidents by priority May through October 2024.

About This Metric

Incident priority is determined by assessing its impact and urgency.

Critical Priority

Defined as a “show-stopper” with no workarounds. An example would be the university community reporting they are unable to sign in to Canvas.

High Priority

Defined as impacts to a major system that seriously degrades the customer experience. An example would be students reporting they are unable to access the Student View in myBoiseState.

May 2024

  • High: 112
  • Critical: 4

June 2024

  • High: 99
  • Critical: 1

July 2024

  • High: 103
  • Critical: 2

August 2024

  • High: 139
  • Critical: 3

September 2024

  • High: 123
  • Critical: 4

October 2024

  • High: 126
  • Critical: 1

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