Skip to main content

OIT Metrics

Enterprise metrics are shared on a monthly basis for the Boise State community to understand what we’re doing and how well we’re doing. These metrics show us what we’re doing well and areas where we need to improve.

Data for incidents and requests from the past six months

Service and Support Metrics

First Contact Resolution

First Contact Resolution

Customer Satisfaction

Customer Satisfaction

Average Time to Resolve Incident

Average Time to Resolve Incident

Number of Incidents by User Classification

Number of Incidents by User Classification

Number of Incidents by Priority

Number of Incidents by Priority

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.