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Office of Information Technology

We support innovation and advance education and research at Boise State by providing reliable, sustainable technology solutions to our University community.

Latest OIT News

Max’s Minute: “What keeps a CIO up at night?”
Enhance Collaboration with Zoom Whiteboard
Create Videos Easily With Zoom Clips
Boise State adopts NIST cybersecurity framework to boost research capacity
Contact Us

OIT Hours and Contact Information

Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat online, or use Help Desk Self Service.

Help Desk Hours

  • Monday through Thursday, 7:00 am – 10:00 pm
  • Friday, 7:00 am – 6:00 pm
  • Saturday and Sunday, 10:00 am – 6:00 pm

Operating hours are listed on our Hours and Contact Information page. Please check regularly as hours and modes of service are subject to change.

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April Numbers

Key metrics

99%

Overall customer satisfaction rate

4,264

Total incidents and requests

67%

Incidents resolved on first contact

2

Critical incidents reported

88

High priority incidents reported

11%

Top percentage of incidents by category (Password Self Service)
Max’s Minute

What keeps a CIO awake at night?

In his latest video, Chief Information Officer Max Davis-Johnson discusses the key concerns that keep the Office of Information Technology (OIT) focused, including prioritizing work according to Boise State’s strategic needs, reducing complexity, improving efficiency, managing risks like cybersecurity and AI, and strengthening communication.

Max emphasizes that technology solutions depend equally on people, processes, and technology, and highlights the unique diversity of IT in higher education.

OIT Learning and Engagement

Upcoming Events

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.

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