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Office of Information Technology

We support innovation and advance education and research at Boise State by providing reliable, sustainable technology solutions to our University community.

Latest OIT News

New Accessibility Website Offers Comprehensive Resources and Information for Our Boise State Community
Upcoming iClicker Help Sessions
Recent phishing attacks: Breaking down how hackers victimize Boise State employees and access account information
Scam warning: University reminds employees not to share login credentials
Contact Us

OIT Hours and Contact Information

Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat online, or use Help Desk Self Service.

Help Desk Hours

Thanksgiving Week

  • Monday through Wednesday, 7:00 am to 6:00 pm
  • Closed: Thursday – Friday
  • Saturday & Sunday, 10:00 am – 5:00 pm

Operating hours are listed on our Hours and Contact Information page. Please check regularly as hours and modes of service are subject to change.

Need Assistance Resetting Your Password?

October Numbers

Key metrics

4.9

Customer satisfaction score (out of 5.00)

5,102

Total incidents and requests

71%

Incidents resolved on first contact

1

Critical incidents reported

126

High priority incidents reported

14%

Top number of incidents by category (Multifactor Authentication)
Max’s Minute

Transparency, Trust, and Collaboration

CIO Max Davis-Johnson highlights the pivotal role of transparency in fostering trust and collaboration between the Office of Information Technology and our Boise State community.

Openly sharing information mitigates uncertainty and enhances decision-making throughout the campus. Transparency serves as a foundation that not only holds IT accountable but also drives operational excellence. This is evident through various initiatives, such as our Project Management Office dashboard, dedicated university project websites, customer satisfaction metrics, and continuous engagement through regular meetings with key colleges and departments.

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.

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