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Office of Information Technology

We support innovation and advance education and research at Boise State by providing reliable, sustainable technology solutions to our University community.

Latest OIT News

Google Sites Changes: New Templates and Provisioning Process
New Events Calendar System: Localist
New Accessibility Website Offers Comprehensive Resources and Information for Our Boise State Community
Recent phishing attacks: Breaking down how hackers victimize Boise State employees and access account information
Contact Us

OIT Hours and Contact Information

Contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat online, or use Help Desk Self Service.

Current Help Desk Hours

  • Closed December 24 – January 1
  • Monday through Friday, 7:00 am to 5:00 pm
  • Saturday & Sunday, 10:00 am – 5:00 pm

Operating hours are listed on our Hours and Contact Information page. Please check regularly as hours and modes of service are subject to change.

Need Assistance Resetting Your Password?

November Numbers

Key metrics

4.9

Customer satisfaction score (out of 5.00)

3,472

Total incidents and requests

70%

Incidents resolved on first contact

1

Critical incidents reported

82

High priority incidents reported

11%

Top percentage of incidents by category (Employee Computers)
Max’s Minute

Transparency, Trust, and Collaboration

CIO Max Davis-Johnson highlights the pivotal role of transparency in fostering trust and collaboration between the Office of Information Technology and our Boise State community.

Openly sharing information mitigates uncertainty and enhances decision-making throughout the campus. Transparency serves as a foundation that not only holds IT accountable but also drives operational excellence. This is evident through various initiatives, such as our Project Management Office dashboard, dedicated university project websites, customer satisfaction metrics, and continuous engagement through regular meetings with key colleges and departments.

OIT Learning and Engagement

Upcoming Events

Need Assistance?

For more information, contact the Help Desk at (208) 426-4357, helpdesk@boisestate.edu, chat, or Help Desk Self Service.

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