After 15 years of dedicated service to the university, Steve Marzolf, production support coordinator in the Office of Information Technology, is hanging up his headset and heading for the hills – literally. Marzolf will retire this spring and colleagues across campus are invited to celebrate his career at an open house from 3–5 p.m. on Wednesday, April 16 in the Bergquist Lounge of the Student Union Building.
Marzolf first worked in the Registrar’s Office as a management systems coordinator, where he made sense of the sprawling world of student data and delivered reports that kept university leadership, colleges and departments well-informed and on track. From there, he joined the Department of Business Intelligence and Reporting Services under the direction of Troy Haan, where he was instrumental in developing MyInsights reports. Eventually, he took on the role he became best known for, production support coordinator, a title that only hints at the many hats he wore and the countless people he helped along the way.
Whether deciphering data requests, troubleshooting system issues, or patiently guiding faculty through technology hiccups, Marzolf has been a calm in the storm with a knack for solving problems and a smile that made everything feel manageable. The chances are good that he has saved every university employee’s day at least once.
“Working with Steve has been one of the greatest privileges of my career,” said Jami Dye, senior business intelligence developer. “His patience, loyalty and incredible work ethic set the gold standard, but it’s his kindness and quiet wisdom that truly set him apart. Steve has a way of making even the most chaotic days feel manageable, and he does it all with humility and heart. He’s not just the best coworker I’ve ever had, he’s become a dear friend, and I’m so grateful for every project, laugh and conversation we’ve shared over the years.”
Marzolf’s favorite part of the job? Helping others and mentoring the next generation of tech-savvy students. He often reminded them, “I know you’re smarter than me, but when you’re emailing deans, chairs, and professors, follow the format: proper salutation – introduction, a clear body, a polite close—and no TLAs (three-letter acronyms)!”
In retirement, Marzolf looks forward to restoring a tiny cabin and spending more time outdoors skiing, snowshoeing and hiking with his wife Susan and their four-year-old Irish Water Spaniel. After years of keeping university systems running, he’s ready to unplug – except maybe for the occasional cabin wiring.