Kim Carter-Cram presented her paper, “Increasing Social Presence in the Online Classroom: What Works and What Doesn’t,” at the International Symposium on Teaching, Education and Learning in Seoul, South Korea July 6-8. The paper, which will also be published in the conference proceedings, investigates a variety of means for establishing both instructor and social presences in the online classroom including, but not limited to: various uses of synchronous sessions, best practices in discussion forum, methods of providing feedback to students, uses of email and announcements, and other communication strategies. Included in the essay is an assessment of “what works” and of “what doesn’t work” based on case studies, external research and classroom experiences with an eye to creating a set of best practices to promote both teaching and student success.