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The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.
Job Overview
- Work Type: Professional
- Job Code: 75883
- Pay Grade: P6
- FLSA Status: Exempt
- Career Level: Manager
- Family: Library
- Function: Library
Purpose
To assist in the planning, organizing, directing, and coordinating centralized access services operations for a large library in a fast-paced environment. Work closely with the Unit Head in project management, day to day operations, building coordination, unit policies and procedures, directing other staff, and supervising student employees. Provides frontline customer service and assists other staff with resolving customer questions or issues. The position ensures coverage of the unit necessary for operations of the library during weekend and evening hours. Responsible for building security and safety while on shift. Hours may vary based on library operating hours and business needs.
Level Scope
Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.
Minimum Qualifications
Bachelor’s Degree or equivalent plus 2 years experience
Knowledge, Skills, and Abilities
- Knowledge of management principles
- Excellent written and verbal communication skills
- Good knowledge of Library of Congress classification scheme and/or other library classification systems
- Good knowledge of customer service practices and principles
- Experience working independently with little or no supervision
- Experience meeting deadlines and performing tasks in a timely manner, multi-tasking in a busy environment
- Excellent interpersonal and organizational skills
- Excellent computer skills and the ability to learn new programs
Essential Functions
Key Responsibilities
60% of Time the Library Access Services Manager must:
- Direct oversight of unit operations during evening/weekend hours to ensure compliance with departmental or campus policies, procedures, and defined internal controls in collaboration with the unit head.
- Develops and evaluates work flow patterns and establishes operating standards and guidelines. Prepares projections and provides input for library budget development; monitors expenditures.
- Develops and maintains a sustainable student training method and manuals using varied software and programs.
- Lead for unit staff, nights and weekends; may direct staff in project management. Perform duties of other staff in their absence or during nights/weekends as dictated by need, such as purchasing, deposits, course reserves, stack management, fines and fees.
- Covers unfilled shifts of staff and student employees as business needs dictate during night/weekend hours.
- Submit and track work orders, manage emergencies, maintain safety and security of building and personnel, perform walkthroughs, facilitate communication, plan or monitor projects, collaborate with other library or university units to plan or coordinate projects or events.
- Collaborate closely with a variety of stakeholders, both internal and external, on all aspects of projects.
- Research assistance: performing basic to intermediate reference interviews and answering reference questions via in person or through phone, chat, or text messaging during evening and weekend hours or in absence of reference librarian staffing.
35% of Time the Library Access Services Manager
Determined by department needs
5% of Time the Library Access Services Manager
Perform other duties as assigned
Work Environment and Physical Demands
This position is generally in a normal indoor office setting with minimal noise levels and may involve bending, moving, lifting, and carrying materials that weigh up to 50 pounds.
Travel Requirement
Not applicable for Library Access Services Manager
Career Path
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Disclaimer
Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.