Employee Name:
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- update/change the purpose to add in department specific information,
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The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.
Housing, Associate Director Overview
- Person Group: Professional
- Job Code: 75590
- Pay Grade: P11
- FLSA Status: Exempt
- Career Level: Assistant Director
- Family: Student Services
- Function: Housing
Purpose
Provide visionary leadership to the following elements of an intentional on-campus living environment for college students: Assignments, Billing, Conference and Guest Housing, Customer Service, Information Technology, Marketing, and Outreach. This includes, but is not limited to supervising Assignments, Conference and Guest Housing, Customer Service, and Information Technology full-time staff and serving as the liaison with Student Affairs Marketing to update and maintain all marketing/messaging efforts for the department.
Level Scope
Manages a large team typically consisting of both experienced professionals and subordinate Managers. Focuses on tactical and operational plans with short to mid-term focus; significant responsibility to achieve broadly stated goals through subordinate Managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Requires broad management and leadership knowledge to lead project or program teams in one department/job family. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines campus strategies for a program with campus wide impact.
Minimum Qualifications
Bachelor’s Degree or equivalent plus 7 years experience including 3 years managerial experience.
Knowledge, Skills, and Abilities
- Experience supervising professional staff in addition to knowledge of inclusive and effective recruitment
- Administrative skills, including the ability to organize a variety of projects in all areas of the department
- Experience working in a professional position in residence life
- Knowledge of student development theory to inform programs, services, policies and procedures
- Knowledge and/or experience overseeing conference or guest housing at a college or university
Essential Functions
Key Responsibilities
60% of Time the Housing, Associate Director must:
- Responsible for the overall development and collaborative implementation of an on-campus housing operation where student-centered learning, success, and service are paramount.
- Implements initiatives, programs, services, and expectations that are consistent with the values, missions, and visions of Housing and Residence Life, Student Affairs, and Boise State University.
- Responds to the needs and problems of residents and parents/family members in a conscientious, appropriate, and timely manner. Meets with students, investigates issues, provides written follow-up to student concerns/complaints. Resolves severe or sensitive student or parental/family member concerns and makes reports of resolution to the Director, Dean of Students office, Vice President of Student Affairs, and/or President’s office, when applicable.
- Oversees and audits all campus housing assignment and billing processes including large, on-going and special assignments, as well as the housing database including
room changes, contract cancellations, and room accounts. - Develops and implements improved housing operations and customer service processes based upon best practices and assessment.
- Designs and implements an intentional and comprehensive training program for professional and paraprofessional staff across Housing Operations, connecting all staff and focusing on relationship building, concepts of learning, and inclusive excellence.
35% of Time the Housing, Associate Director
Determined by department needs
5% of Time the Housing, Associate Director
Perform other duties as assigned
Work Environment and Physical Demands
Some positions may involve frequent bending, moving, lifting, and carrying material weighing up to 50 pounds; some positions may involve moving, lifting, and carrying material weighing up to 70 pounds; standing up to eight hours each day; working in all weather conditions; exposure to high noise levels and requiring wearing hearing protection.
Travel Requirement
Not applicable for Housing, Associate Director
Career Path
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Disclaimer
Incumbents must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.