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- update/change the purpose to add in department specific information,
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The statements on this job standard are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.
Classroom Technology Administrator Overview
- Person Group: Professional
- Job Code: 75625
- Pay Grade: P7
- FLSA Status: Exempt
- Career Level: Intermediate
- Family: Information Technology
- Function: Customer Care
Purpose
The Classroom Technology Administrator will be responsible for supporting audio-visual and control technology that allows faculty to seamlessly conduct classes at the University. The Classroom Technology Administrator will analyze, model, design, simulate, install and maintain classrooms systems and applications to include audio-visual projection, classroom recordings, communication networks, data links, classroom networking and classroom architectural design.
Level Scope
Fully competent and productive professional contributor who applies acquired job skills, policies and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.
Minimum Qualifications
Bachelor’s degree or equivalent, plus 2 years of relevant professional experience or equivalent.
Knowledge, Skills, and Abilities
- Knowledge of multimedia A-V and control equipment and systems; projectors, microphones, speakers, cameras, codecs, bridging equipment and their interconnection over TCP/IP.
- Knowledge of Windows & Macintosh desktop computers, including but not limited to maintenance, imaging, updates, diagnostics, troubleshooting, advanced configuration & application software.
- Skilled in interpersonal relationships and communication.
- Experience in developing and delivering training in multimedia hardware and application software systems.
- Training in Information Technology concepts.
- Maintain current professional certification at the industry standard level or at the University level of deployment, whichever is more appropriate to fully support the enterprise multimedia system.
Essential Functions
Key Responsibilities
60% of Time the Classroom Technology Administrator must:
- Responsible for the design, installation and maintenance of an enterprise multimedia service to the University.
- Monitor multimedia systems for operational and performance issues to diagnose problems and develop a stable and reliable multimedia platform. Be able to analyze response time problems and take corrective action. Take a proactive approach to monitoring platforms and services, including monitoring for usage, performance, quality of voice and video, software conflicts and security issues.
- Communicate complex technical information at a client’s level of understanding. Assist the Care Department with their support of faculty. Assist departments and individual instructors/staff with multimedia issues. Research current product patches/fixes through web accesses and/or telephone.
- Manage life cycle of lab, classroom, podium and kiosk-based PC’s. Image & deploy newly acquired equipment.
- Support business processes of classroom & conference room multi-media installations, maintenance, repair and replacements. Maintain current inventory of installed and newly acquired equipment.
35% of Time the Classroom Technology Administrator
Determined by department needs
5% of Time the Classroom Technology Administrator
Perform other duties as assigned
Work Environment and Physical Demands
General Office – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Assist in the installation of multimedia equipment; use of tall ladders, lifting and holding up to 40 pounds of equipment, the movement of up to 40 pounds of equipment above the shoulders. (Infrequent: activity exists less than 1% of the time).
Travel Requirement
May be required to travel with overnight stays.
Career Path
Classroom Technology Administrator 2
Additional training/education or equivalent experience, as well as business need, are required for movement into higher level jobs.
Disclaimer
Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by the University that the information derived from the Background Verification does not disqualify the individual. In addition, a Financial History Check and Motor Vehicle Record (MVR) Check may be required.