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Grievance Procedure

Boise State University is committed to providing equal access and reasonable accommodations to students with disabilities. If you feel your accommodations are not adequately meeting your academic needs, contact the Educational Access Center (EAC) immediately to schedule an appointment with your Educational Coordinator to discuss your concerns.

If your complaint is not resolved satisfactorily, or if your concern includes decisions made by your Educational Coordinator, contact the EAC to schedule an appointment with the Director.

  1. A Student who feels their academic, housing or dining accommodations are not adequately meeting their academic needs should contact the Educational Access Center immediately to schedule an appointment with their Educational Access Coordinator to discuss their concerns.
  2. The student’s Access Coordinator will do their due diligence to respond to the student as soon as possible. It is important that the student document the date, time, and manner of attempt to communicate with the coordinator.
  3. If the complaint is not resolved satisfactorily, and/or if the concern includes decisions made by their Educational Access Coordinator, the students should contact the Educational Access Center to schedule an appointment with the Director. 
  4. The Educational Access Center Director will do their due diligence to seek a resolution in a reasonable time appropriate for addressing the level and complexity of concern. Resolution of complaints may include detailed discussions with the student, relevant faculty, department chairs, deans, directors, Educational Access Center staff, and/or other University personnel. It is important that the student document the date, time, and manner of attempt to communicate with the Director.
  5. If the student is unable to resolve their concern with the Director, the student may forward the complaint to the Senior Associate Dean of Students who directly oversees the Educational Access Center at (208) 426-1527 or deanofstudents@boisestate.edu. The student’s complaint to the Senior Associate Dean must be in writing and must include: 
    1. The grounds on which the original accommodation decision is being challenged,
    2. A description of the remedy sought, and
    3. A description and documentation of the efforts taken to resolve the matter.
  6. The Senior Associate Dean will do their due diligence to review the concern and seek a resolution in a reasonable timeframe appropriate for addressing the level and complexity of the concern. If the original parties have not had a conversation attempting to find a resolution, the Associate Dean will facilitate a discussion seeking an acceptable outcome. This discussion will occur synchronously with the student, Access Coordinator, and Director. 
  7. If the complaint is not related to academic, housing or dining accommodations and is related to accommodations for a University-sponsored activity or event, the student should contact the director, manager, or dean of the office sponsoring the activity or event. Resolution of complaints may include detailed discussions with the student, relevant staff and/or faculty, Educational Access Center staff, and/or other University personnel. 
  8. Exceptions:
    1. If the Director is also serving as the student’s Access Coordinator, the student must still do an initial attempt to resolve the concern directly with the Director. If the complaint is not resolved satisfactorily, the student may then take their concern to the Senior Associate Dean of Students (see section 4.5.e.).
    2. If the complaint is not related to academic or housing accommodations and is related to accommodations for a University-sponsored activity or event, the student should contact the director, manager, or dean of the office sponsoring the activity or event. Resolution of complaints may include detailed discussions with the student, relevant staff and/or faculty, Educational Access Center staff, and/or other University personnel.

If you feel the dispute has not been fairly resolved through the informal process or if you feel you’ve been discriminated against due to your disability, schedule an appointment with the ADA/504 Compliance Officer by calling (208) 426-1258. The Compliance Officer’s decision is the final step in the dispute resolution process with Boise State.

If you’re still dissatisfied, you may contact:

Office of Civil Rights
U.S. Department of Education
915 Second Avenue, Room 3310
Seattle, WA 98174-1099
Telephone: (206) 607-1600
Fax: (206) 607-1601
OCR.Seattle@ed.gov