OCI Ticket Process
How are OCI tickets prioritized and assigned?
- Once submitted, an OCI staff member will prioritize and assign your ticket to an OCI staff member OR will triage the request to the appropriate office (e.g. tickets submitted to OCI for support with employee pay will be triaged to HR staff).
- You will receive an email letting you know whether your ticket has been assigned to OCI or forwarded to another team.
- Once assigned, an OCI staff member will email a follow up (at least weekly) to keep you updated on the status and issue resolution. You will be informed of the outcome and any next steps.
- OCI will close ticket after consulting with you to confirm the issue is resolved. Closing a ticket is done in partnership with the OCI analyst and ticket requester; please respond to emails from the OCI analysts to ensure all parties are satisfied with the resolution.