Conflict Support Services provides three main services, including Conflict Coaching, Facilitated Conversation, and Mediation, all of which are further outlined below.
We are here to help! Connect to these services by filling out a Conflict Alert today.
Conflict Coaching
Conflict can be very challenging to navigate on your own, but here at Boise State, you don’t have to! Conflict Support Services offers free Conflict Coaching, which is a way to learn how to effectively manage previous, current, or future conflicts. The coach — one of the Conflict Support team members — will work one-on-one with you to help you build confidence, identify goals, gain increased clarity, and provide helpful tools and resources for moving forward to resolve your conflict. Read more about Conflict Coaching.
Mediation
Mediation is a structured conversation between a trained mediator and two or more people who are ready to work toward a mutual agreement. This conversation discusses important issues regarding the conflict. Similar to a facilitator, the mediator remains neutral and refrains from taking sides, giving advice, or instructing the parties on what to do. Instead, they lead the conversation using their expertise in conflict management skills. The purpose of mediation is to come together and provide the parties with a safe space to construct a shared agreement to help everyone be able to move forward within the conflict.
Facilitated Conversation
A facilitated conversation is a discussion between a neutral facilitator from the Conflict Support team and two or more people in an effort to work together more effectively. The facilitator does not take sides, give advice, or instruct the parties on what to do; instead, they are to guide the conversation using their expertise in conflict management skills. The purpose of a facilitated conversation is for the facilitator to guide all parties, who have agreed to meet, through the conflict they are experiencing. Typically, facilitated conversations do not require a formal agreement to follow in the future. A facilitated conversation is a more adaptable and less formal version of a mediation.