The IT Services priority system is divided into four categories with category 1 being the highest and 4 the lowest. Within these four categories there are sublevels of priorities.
1. Failures – Mission Critical Components
- Servers
- Teaching Consoles
2. Failures – Workstations/Work Stoppage
- Faculty
- Staff
- Equipment Controllers
- Student workers
3. New Installs
- Servers
- Workstations
- Faculty
- Staff
- Students (Must be requested by faculty member)
4. Enhancements and updates
- Servers
- Workstations
- Faculty
- Staff
- Students (Must be requested by faculty member)