Diagnose and prevent problems as an IT Support professional
Learn to troubleshoot and solve problems when technology fails while providing great customer service. Set up computers for users, oversee networks, and prevent attacks. Build your career with industry certifications. Like a doctor diagnosing an illness, figure out what’s wrong and how to fix it.
What students are saying
Achievable
“I attempted to take this program last summer on my own, and failed. Only completed Coursera Course 1, paid for a subscription for an additional 3 months before canceling. The due dates really helped instill additional diligence and discipline to complete the whole program, and I did while taking multiple other courses!”
Applicable
“I was able to immediately apply knowledge to my work. It’s been incredibly helpful, particularly in understanding complex projects and how to examine the processes, not the people.”
Engaging
“This was a great experience. I’m so glad I enrolled in the certificate. Even though it’s a course that I could have taken through Coursera, it was much more engaging to have a Boise State faculty member leading us, and Boise State students to interact with.”
Upcoming Courses
Sign up now – “For All” certificate courses are:
Accessible: fully online/ asynchronous
Achievable: 2 courses/7 credits per certificate
Always on: 7-week starts, Fall, Spring, Summer
All majors: no prerequisites and no prior experience needed
What Google brings
Play Your Path to In-demand Jobs in IT Support
- Earn industry certificates to build your career
- Access 150+ employers who accept the Google certificates as qualification for employment
- Receive career coaching resources for resume and interview preparation
What Boise State brings
- Receive guidance, support, and supplemental lessons to improve your skills
- Earn college credit
- Create a professional portfolio that differentiates your resume
Certificate Details
Course Details
COID 266 – IT Support I: IT Support and Computer Networking
Learn the fundamentals of day-to-day IT support, including identifying problems, troubleshooting, and debugging. Learn networking basics, including protocols, cloud computing, and practical applications of network troubleshooting.
COID 267 – IT Support II: IT System Administration, Infrastructure, and Security
Learn the basics of operating systems, system administration, and IT infrastructure services necessary to manage a fleet of devices and software on premises and in the cloud. Learn IT security concepts, tools, and best practices to address threats and attacks. Produce capstone deliverables that may also serve as professional portfolio assets.