2025 BIRS Strategic Plan

Mission

Boise State’s Business Intelligence Reporting Services (BIRS) team prepares and delivers data from enterprise source systems for analytical purposes in an organized and accessible manner via enterprise business intelligence tools. The end-user products are typically in the form of reports, dashboards, and visualizations.

Vision

BIRS will serve as an example of a highly effective and efficient modern BI office in a university setting that empowers all customers to access the data and tools they need with confidence.

Values

Empathy – Knowing our customers and what they need to be successful

Honesty – Being honest in how we work inside and outside our team

Transparency – Being open about our processes, plans, challenges, etc.

Fairness – To others and ourselves

Accountability – ensuring the products and tools we support bring maximum value to our customers, align with the university’s strategic goals, and reflect fiscal stewardship

Strategic Objectives and Goals

Strategic Objectives	Goals
1. Create operational efficiencies to decrease project completion time, improve customer satisfaction, and improve staff well-being.	1. Align resources and processes to reduce redundancies and ensure smoother execution of projects. 2. Engage in cross-functional collaboration to achieve faster and more impactful outcomes.
2. Establish an environment where customers are confident working with the curated data and the university supported reporting tools.	1. Create resources and processes that help customers understand the university’s data and reporting environment, including normalizing the use of Data Cookbook. 2. Develop robust access and permission processes and structures in the tools we support. 3. Develop standardized process for development of new subject areas including determining access and permissions with data stewards.
3. Maximize the effectiveness of our tech stack including transitioning to different products and set-ups when appropriate.	1. Develop and support data warehousing and reporting/analytical tools with a focus on ease of use, scalability, sustainability, stability, and performance. 2. Make changes to our work practices to improve efficiency and effectiveness. 3. Make full use of the capabilities of Data Cookbook. 4. Implement Semantic Modeler. 5. Move away from MyInsights.
4. Support compliance, state-mandated initiatives, and Next Frontier Program Priorities.	1. Manage reitrement vendor change. 2. Manage insurance vendor change. 3. Determine how BIRS should support the Next Frontier Data Governance initiative. 4. Develop Next Frontier directed reporting projects.