Telephone Services Price Lists
Details
Telephone Services Price Lists...
Arrangements for all telephone service must be coordinated through the OIT Business Services unit. This includes service for grants and other entities using University services.
Boise State departments or other entities using University services should not contact dial tone or other telephone service providers for any telephone service.
All invoices for telephone services are consolidated, paid by OIT Business Services and charged back to departments to take advantage of payment processing savings. Please call 426-1433 if you have questions.
The State of Idaho contract vendor for Long Distance Service, In-bound 800 Number Services, and Calling Card Services is Qwest. The purchase of phone cards from other vendors is not allowed.
The contract vendor for Teleconference Services and Videoconference Bridging Services is AT&T.
Telephone Services Price List
Equipment/Service |
Description |
Monthly Charge |
Cisco 7905/7912
|
The Cisco 7905/7912 is a basic telephone primarily for low to medium telephone traffic. The phone has an LCD display and a one way speaker (call monitoring only). The 7905/7912 does not support headsets; see the Cisco 7960 for a headset-supported phone. |
$20.00, including line and equipment. Order |
|
|
The Cisco 7960 is a full-featured IP phone designed to meet the needs of an employee for a high amount of telephone traffic. The 7960 has a large LCD display and a 2-way speakerphone capability, along with a direct headphone access port. |
$30.00, including line and equipment. Order |
Cisco IP 7914
|
IP Phone Expansion Module for Cisco 7960 phone. Available only after OIT consultation - Special Order. |
$40.00, including line and Cisco 7960 phone. Order |
IP Conference Phone |
Department purchases IP Conference phone from vendor. Requires IP Analog line installed via Service Request. |
$30.00 Order |
Analog Line Equipment |
A digital data line for an Fax, credit card machine, analog-sets, other non-Boise State equipment, etc. |
$30.00 Order |
Active Telephone Port |
Continuous live port for conferencing equipment, (e.g., a conference phone). Must have a current phone for this option. |
$5.00 Order |
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Additional Options Price List
Equipment/Service |
Description |
Monthly Charge |
Additional Display Number/Line Only |
Additional Line, directory number, installed on existing Boise State equipment or ext. |
$2.00 Order |
Alarm Line or Elevator Line
|
Charge for an alarm line or elevator line |
$15.00 Order |
Call Queuing
|
A full-featured solution for managing customer contact centers. Callers dial a main queue number for a department and are routed to the next available representative or are placed in a queue for the next available representative. Monthly charge is for 5 Queue Agents (phone stations) with 10 Resources (calls in Queue). Additional Queue Agents, Resources, and Administrators are $5.00 each per month. |
$50.00, plus $500.00 initial setup charge. Order |
Call Tree |
Voice mail tree. |
$15.00 for tree extension, $5.00 per additional key press, and $125.00 per tier intial setup charge. Order |
Cisco Attendant Station |
Computer software which allows call answering and tracking from a central operator/receptionist. Requires installation of a Cisco 7960 phone. |
$10.00 Order |
Circuit Line |
Charge for a circuit line or dry pair connection. Requesting department attaches equipment or line to the circuit. Telephone Services Request required for Telco access to Boise State Equipment. |
$30.00 Order |
| Conference Call Line |
Caller-paid dial in, maximum of 8 participants, no set-up fee. Permanent numbers can be arranged. |
$30.00 per conference $125.00 per month Order |
Headsets |
User supplied, OIT provides recommendations for purchase, but does not support headsets. |
See Headset Price List |
Forwarded Extension |
Extension is forwarded to another extension using telephone management software. |
$2.00 Order |
Hidden Extension |
Extension masked by another extension to prevent caller identification. |
$2.00 Order |
Hot Line |
Charge for a preprogrammed number to be automatically dialed when a special key is pressed. |
$2.00 Order |
Multiple Display Numbers (MDN’s) |
Display of additional extensions on a telephone. Hourly Rate for Set-Up. |
No Monthly Charge Order |
Pilot Number |
Hunt Groups provide call distribution to a pre-defined group of stations when a hunt pilot number is dialed. Setup fee is charged. |
$5.00 Order |
Saved Extension |
Extension Saved for Later Use |
$2.00 Order |
Voice Mailbox |
Charge for an additional Mailbox on an extension or a Voice Mailbox Only. The monthly line charge for digital or digital/analog lines includes one mailbox. |
$2.00 Order |
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Labor Rates
Service |
Description |
Hourly Charge |
Per Hour in 1/4 Hour Increments
|
Jobs that are scheduled through the web request pages and processed in a normal queue. New installations of telephone lines and equipment, data lines, new cable installation, telephone and data line moves, adds, or changes. |
$36.00 |
Emergency Requests - Per Hour in 1/2 Hour Increments |
Jobs that are specified as emergency by the customer and require immediate resolution. |
$108.00 |
Telephone Repair |
Telephone repair to existing service and equipment, except when theft, vandalism, or abuse are involved. |
|
OIT Business Services Research Requests - Per Hour in 1/4 Hour Increments |
Applies to requests for materials such as copies of non-current customer toll statements or prior service unit billings; investigations of non-current information on service unit billings or billable repairs; and requests for other documentation or historical records. Hourly rate does not apply to normal, day-to-day customer service. |
$36.00 |
Analog Line Equipment |
A digital data line for an Fax, credit card machine, analog-sets, other non-Boise State equipment, etc. |
$30.00 |
Password Resets |
Charge to reset a lost/forgotten password. |
$9.00 minimum |
Of course, the OIT Help Desk is available for any questions you may have about telephone services. We're open 8:00 am - 5:00 pm Monday - Friday, and you can reach us at 426-4357, or via e-mail at helpdesk@boisestate.edu