Phone Services at Boise State University
Getting Started
University Telephone Prefixes
- 426-xxxx - Main Boise Campus
- 562-xxxx - West Campus/Canyon County Center
- 447-xxxx - Student Housing
All extensions on the University System can reached from University phones by dialing the last five digits of the directory number (e.g., 6-xxxx Main Campus, 7-xxxx Student Housing, 2-xxxx West Campus and Canyon County Center).
Desk Phones
- Cisco IP desk phones and accessories are ordered through OIT.
- Cisco IP desk phones can be configured online to display custom speed dial options for both on-campus and off-campus phone numbers.
- Learn how to use your Cisco IP phone.
- Submit telephone repair requests (work orders) online (see Telephone and Network Services Response times).
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Cell Phones
Employees whose job duties require the frequent use of a cell phones (or "smartphones") can be given a taxable monthly allowance to compensate for business use of a personal phone. Employees must work with their supervisors to determine the dollar amount of their monthly allowance.
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Voicemail
Learn how to access your voicemail account, how to retrieve messages, and how to configure and use voicemail services.
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Directory Services
Learn how to submit and modify your information for the University Switchboard and Telephone, Caller ID, and 911 directories.
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Phone Queue Software
Cisco Unified Contact Center software can be implemented in your department to manage call center operations and allow call control capabilities such as call answer, hold, conference, transfer and automated call distribution services.
Callers dial a main queue number for a department and are routed to the next available representative or are placed in a queue for the next available representative.
Monthly charge is for five Queue Agents (phone stations) with ten Resources (calls in Queue).
Additional Queue Agents, Resources, and Administrators are $5.00 each per month.
submit a request to order software >>
Other Phone Services
Information on conference call services, how to order phone peripherals (such as headsets), applying for a University calling card, obtaining a computer-based "softphone" and other phone services.
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