How to Manage Junk Email
Get Help with the Barracuda Spam Filter...
- Log in to Barracuda
- How to block mail
- About quarantined mail
- Tagged mail
- Deliver, whitelist or delete messages
- What file attachments are blocked or quarantined?
Details
Barracuda is a spam filtering product that provides enhanced options for you to manage your junk email (spam) and unblock any messages blocked in error.
Log in to Barracuda to Manage Your Spam
To log into the Barracuda spam filtering system, open a web browser and browse to https://spambox.boisestate.edu.
The first time you visit the site, you may see a message similar to the one shown below:
Click the option “Accept this certificate permanently” and then click OK to ensure you won't see this message again on future visits.
Your username is your full email address (ex: yourname@boisestate.edu), and your password is your GroupWise password.
How Barracuda Handles Junk Email
Barracuda handles all incoming messages in one of three ways:
- Blocking
- Quarantine
- Tagging
Blocking
Only the most obvious spam is blocked and discarded automatically by Barracuda. Approximately eighty percent of email messages received by the University are blocked and discarded in this way.
Quarantine
The next level of spam handling is the quarantine. Messages are placed in quarantine if Barracuda is fairly certain they are spam, but is not willing to dispose of them entirely. You can view the contents of your quarantine from Barracuda’s website and decide what action should be taken with any messages contained within. This functionality will not become available for you to log in until your first spam message has been successfully quarantined. Because messages in your quarantine are likely to be spam, an e-mail notification will not be sent to your e-mail inbox. Please remember to check your quaratine at least once every week to manage spam; messages in quarantine will automatically be deleted after 15 days.
Tagging
Finally, messages that are tagged by Barracuda as potential (though unlikely) spam will be passed directly through to your e-mail inbox with a subject line that begins with [SPAM].
Manage Your Spam
Once you log in, you'll see a list of any messages in your quarantine, along with several possible actions. To perform an action, click the checkbox to the left of the item and then choose from one of the following options:
- Clicking the Deliver button will pass the message through to your inbox; further messages of this type will continue to be quarantined.
- Clicking the Whitelist button will add the sender’s email address to your personal “whitelist” of addresses that are automatically passed through quarantine and delivered to your inbox.
- Clicking the Delete button will remove the message from your quarantine without sending it to your inbox.
Two other actions, Classify as Spam and Classify as Not Spam, will train Barracuda to better recognize the spam that you receive and help cut down on the number of messages that slip through the initial block and make it to your quarantine.
Please note items in your quarantine will automatically be deleted after 15 days.
Detailed Instructions
Additional instructions on using Barracuda to manage your spam can be found in our How to Manage Spam Using the Barracuda Spam Filter tutorial.
Get Help
For further assistance, please contact the OIT Help Desk by phone at 426-4357, via e-mail at helpdesk@boisestate.edu, or online at Help Desk Self Service.